1. Introduction and Scope
DataLink Nova ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website datalink-nova.com and use our online IT training services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Data
We collect personal data that you voluntarily provide, including:
- Name and contact information (email, phone number, address)
- Account credentials (username, password)
- Course enrollment information
- Payment and billing information
- Educational background and career goals
- Communication preferences
2.2 Usage Data
We automatically collect certain information about your interaction with our website:
- Browser type and version
- IP address and location data
- Pages visited and time spent on each page
- Course progress and completion status
- Device information and operating system
- Referral source and navigation patterns
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences. Refer to our Cookie Policy for detailed information.
3. How We Use Your Information
We use collected information for the following purposes:
- Providing, maintaining, and improving our services
- Processing enrollments and course access
- Processing payments and managing billing
- Sending promotional materials and course updates (with your consent)
- Responding to inquiries and providing customer support
- Personalizing your learning experience
- Analyzing website usage and service improvements
- Ensuring compliance with legal obligations
- Detecting and preventing fraud or misuse
4. Data Sharing and Third Parties
We do not sell your personal information. However, we may share your data with:
- Service Providers: Payment processors, email providers, hosting platforms, and analytics services that assist in website operation
- Legal Authorities: When required by law, court order, or to protect our rights and user safety
- Business Partners: With your consent for course-related partnerships or certifications
All service providers are contractually obligated to maintain confidentiality and use data only for specified purposes.
5. Data Retention Policies
We retain personal data for as long as necessary to provide services and fulfill the purposes outlined in this Policy. Specific retention periods:
- Account data: Retained while account is active, plus 2 years after closure
- Payment records: Retained per accounting requirements (7 years)
- Course completion records: Retained indefinitely for certification purposes
- Marketing data: Retained until you unsubscribe
You can request data deletion subject to legal and operational requirements.
6. Your Data Protection Rights
Depending on your location, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in portable format
- Right to Object: Opt-out of marketing communications
- Right to Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us using the information provided in Section 10.
7. International Data Transfers
Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By providing information, you consent to such transfers, which are conducted under appropriate safeguards including Standard Contractual Clauses.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect data from minors. If we become aware that we've collected data from a child under 18, we will delete such information and terminate their account. Parents who believe their child has provided information should contact us immediately.
9. Data Security
We implement comprehensive technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for data in transit
- Secure password hashing and encryption
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
While we strive for maximum security, no system is completely secure. We will notify you of any security breaches as required by law.
10. Contact Information for Privacy Concerns
For privacy inquiries, data requests, or complaints, please contact our Data Protection Officer:
Email: privacy@datalink-nova.com
Mailing Address: 123 Tech Street, District 1, Ho Chi Minh City 700000, Vietnam
Response Time: We aim to respond within 30 days
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last updated" date and posting the revised policy on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.